Ordering customized products and merchandise online, especially in bulk, and with so many different choices, can be a daunting experience! Unique MCPI offers such a massive range of products and customization that someone looking to design a special product can find themselves presented with endless possibilities – and despite the easy design process, it might get overwhelming if you don’t know which product you want.
So why is product knowledge important to customer service? Customer service can make or break a business, and Unique MCPI cares about its customers, and understands that online shopping is most convenient when all information is available about the product. By providing a dedicated team to help our customers and give them all the information available, we take all the potential uncertainty out of order online. By the time the sale happens, the customer will be familiar with every aspect and update regarding their design and order.
This is especially important when the product being designed/sold is a custom product to help with building a company name or brand. Whoever receives this product or gift will associate its image, quality and functionality with the company that it represents.
The product in question has to serve a variety of functions, such as:
- Reminding the customer about the company
- Giving the user more information about the company
- Representing the overall brand or message that the company is trying to convey
- Helping the user to achieve a certain goal or task. This builds a sense of trust in and loyalty to the company.
When all this must be accomplished with a single object, it becomes very important that the person or company designing the object knows exactly what it does. Product knowledge is important to the quality of our customer service because our aim is to help you build your brand. How can it be done best – with a T-shirt? A customized bag? A useful pen? Once that is decided, what will you use as a logo or image? How many products will you need? Our team is here to guide you if you have any questions about this process.
Ultimately, product knowledge is important to customer service because when you are ordering online with any company, it is important to know exactly what the product is, what it is made of, and what it can do. While our website makes the design and ordering process as easy as possible, sometimes it is simply more helpful to talk to a person.
Our customer service team is professional and friendly, and willing to help you understand all aspects of your order as well as resolve any potential issues. Customers can order from us knowing that our service team will accurately and quickly answer questions about our product line. Our team knows exactly what each product does, and what it has to offer, and is 100% confident in the quality and function of each item.
Unique MCPI is always available to ensure that our customers come away from each sale with a memorable and positive experience. Product knowledge is important to customer service because knowledge is power – in this case, the power to provide you with a superior product that is unique and will help your brand stand out from the rest.
Our team is available 24/7 to help you resolve any issues, like explain how to set up an account, guide you through designing your product, and help you decide which product(s) might be appropriate for your needs.
We are also here to help answer any questions about pricing, the products and materials, and shipping and delivery times. Contact us today to learn more!
